Frequently Asked Questions (FAQ)

We accept the following credit cards: MasterCard, Visa, American Express and Maestro or The Running Fox E-Gift Card online.

We accept: MasterCard, Visa and Maestro, Cash or the Running Fox Gift Voucher for offline and email orders.

No. By creating an account, you will automatically get access to your order history. An account will be created automatically during checkout so no additional steps are required to create an account with us.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at runningfoxcafe@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via runningfoxcafe@gmail.com, we may be able to cancel your order before it’s processed.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via runningfoxcafe@gmail.com, we may be able to alter your order before it’s processed.

We deliver locally on Fridays, Saturdays & Sundays.

Local Delivery

We offer a Local Delivery service for orders over £15. Charges are £5.00 or £6.00 depending on location.

10 Mile Radius of Felton – £5.00. Delivery days are Friday, Saturday and Sunday.

20 Mile Radius of Felton – £6.00. Delivery days are Friday, Saturday and Sunday.

Gift Voucher Delivery

We use Royal Mail First Class £3.50 per order.

E-Gift Card Delivery

Delivered for free to your inbox by email or to your phone by text.

National Delivery

We use Royal Mail and other Courier companies for all deliveries outside of our Local Delivery area.

Royal Mail / Courier delivery – £4.50 within 3 – 4 working days.

Courier Delivery – From £6.50 for orders over 2kg

Yes! Our gift cards make the perfect present for any occasion. Available from £10, they can be used to enjoy all of our delicious treats across any Running Fox location or in our online shop.

Physical Gift Card – from £10
A beautiful physical card that can be delivered by Royal Mail or purchased directly in our cafés.

Email Gift Card – from £10
Instantly delivered to any email address, or schedule it for a future date – perfect for birthdays and special occasions!

Simply click on the Gift Vouchers link in our website navigation menu to view and purchase our latest range of Gift Cards or pick up a physical card from any of our Running Fox locations.

All gift cards are valid for 18 months from the date of purchase, unless they’re part of a special promotion where we’ll clearly state a different expiry period.

• Online through our website (both physical and email gift cards)
• In person at any of our five Running Fox locations
• Physical cards can be delivered by Royal Mail or collected in-store
• Email gift cards are sent instantly or can be scheduled for future delivery

• Use them multiple times until the balance is depleted
• Spend them in any Running Fox café or our online shop
• Check your balance at any time in our cafes or online
• Perfect for treating yourself or others over multiple visits

Yes! While cards like our Afternoon Tea gift cards are designed for a specific experience, you’re welcome to use them for any purchases at Running Fox. For example:

• An Afternoon Tea gift card can be used for lunch, breakfast, or any other items
• The card value can be spent across multiple visits
• You can mix and match items as you please
• If your purchase total is less than the card value, the remaining balance stays on the card for future use

Yes! When purchasing an email gift card online, you can choose our “Delay Send” option. This allows you to:

• Select any future delivery date and time
• Perfect for scheduling birthday, Christmas, or special occasion gifts
• The recipient will receive their gift card fresh in their inbox on your chosen date

Follow these steps to send an email gift voucher to a chosen recipient at a later date. You can use delay sending to send a gift on someones Birthday, Mothers Day, Christmas etc. Simply visit our Foxy Gift Voucher store and follow these steps to delay send an email gift voucher.

1. Choose the gift voucher you would like to send and for “How would you like to send it” select Email from the options.
2. Feel free to add a personal message and then click on the Add to Basket button to add the gift voucher to your shopping cart.
3. Confirm you have added the correct voucher, ensuring Email is shown for Delivery and then click on the Choose Delivery button to move to the next step.
4. Under “Who should we send this digital card to?”, enter the email address of the person you are gifting the card to.
5. Under “When do you want to send it?” you can either send it straight away or choose to send it at a later date by selected the ‘Set a date’ option.
6. If you choose to send it later, when you click the ‘Set a date’ option you will see some additional fields which you will need to complete. Enter the date and time you would like the voucher to be sent.
7. With all fields completed, click the Proceed to Payment button to move to the next step.
8. Fill out the checkout fields as required and then click on the necessary payment button to move to the final step.
9. Now enter your details on the payment form (if you are not using the Google or Apply pay options) and then click the Pay button.
10. Follow any further authorisation prompts if necessary and then your order will be placed, and your voucher will be sent at your chosen day and time.

If you have any issues or questions, please do not hesitate to contact us for assistance.

For physical gift cards:

• We strongly recommend registering your card and making a note of the gift card code/number when you receive it
• If your registered card is lost, you can still redeem it online
• Our staff can assist with issuing a replacement for registered cards
• Contact us with your gift card number for assistance

For email gift cards:

• You can always access them again in your email
• Contact us at runningfoxcafe@gmail.com if you need help

If your gift card has expired:

• Contact us to request an extension
• Extensions may be granted at manager’s discretion
• For experience-based vouchers (like Afternoon Tea):
  • We will honour the experience, but you’ll need to pay any difference between the original and current price
  • The value honoured will be based on the price when the card was issued

You can check your balance:

• At any Running Fox location
• Online with our Gift Card balance checker
• By emailing runningfoxcafe@gmail.com and providing the code for the gift card.